FAQ
What types of products do you offer?
SHG specializes in high-quality outdoor equipment and accessories. Our product range includes durable hiking gear designed to enhance your outdoor experience, such as the Falless Airphones, which provide superior sound quality while you explore nature.
How do I choose the right hiking gear for my needs?
Selecting the appropriate hiking gear depends on various factors, including the type of terrain, duration of your hike, and personal comfort preferences. It is advisable to consider the weight, durability, and functionality of the gear. Our expert team is available to assist you in making informed decisions based on your specific hiking requirements.
What is the warranty policy for your products?
We stand behind the quality of our products. Each item comes with a warranty that covers manufacturing defects that covers partial or full refund of it. The duration and specifics of the warranty may vary by product, so please refer to the individual product descriptions for detailed information.
How can I ensure the longevity of my hiking gear?
To maximize the lifespan of your hiking gear, it is essential to follow proper care instructions. This includes cleaning your equipment after use, storing it in a dry place, and avoiding exposure to extreme conditions when not in use. Regular maintenance can significantly extend the life of your gear.
How is shipping made?
We provide international shipping options for our customers. Shipping in SHG is free but according to our strategy to seek global suppliers to guarantee the best prices, delivery times may vary but usually will take no much longer than 3 weeks and items can be sent separatedly. Please refer to our shipping policy for more detailed information regarding international orders. In case of taxes on international shipments, the responsibility for customs clearance will rest with the buyer, with SHG being exempt from any charges.
What should I do if I receive a damaged product?
If you receive a damaged product, please contact our customer service team within 14 days of receipt. We will guide you through the return process and ensure that you receive a replacement or refund as appropriate.
Can I track my order once it has been shipped?
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to monitor the status of your shipment through our designated courier's website.
What payment methods do you accept?
We accept a variety of payment methods, including major credit cards, PayPal, and other secure payment options. All transactions are processed through secure channels to ensure your information is protected.